Dashboard
Your automation overview
Helpdesk Connection
Needs Attention
Recent Tickets
Inbox
Tickets awaiting review
Auto Queue
High-confidence — sent automatically
Flagged
Require manual review — never auto-send
Test Suite
AI accuracy & self-correction loop
Macros
Upload and manage your macro library
Upload Macros
Client: —
Current Macros
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Hot Reload
Reload
clients.json and all macro libraries into memory — no server restart needed.
Audit Log
Immutable action history with hash chain
Period
Usage
Automation rate, ROI, and ticket metrics
Settings
Confidence routing & live mode
Confidence Routing
AUTO
90%
REVIEW
70%
ALARM
30%
AUTO
REVIEW
FLAG
Live Mode
Gate 1 — Environment
MOCK_MODE=false
OFF
Gate 2 — Dashboard confirmation
OFF
Auto-Refresh
How often the queue refreshes automatically. In mock mode refresh is always active.
Automation Rules
Blocked condition — ticket is always flagged if this text is detected.
Instruction — guidance injected into the AI's system prompt.
Instruction — guidance injected into the AI's system prompt.
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