Response Agent uses AI to classify, draft, and route customer replies — automatically. Your team reviews what matters. Everything else gets handled.
Three steps — no manual triage, no copy-paste, no missed tickets.
A customer submits a support ticket via Zendesk. Response Agent picks it up instantly — no polling delay.
Claude AI reads the ticket, selects the best response template, drafts a personalised reply, and assigns a confidence score.
High confidence → auto-scheduled. Medium → one-click approval. Low → flagged for manual review. You only touch what needs you.
Replies go out within your business hours window. Every action is logged in an immutable audit trail — GDPR-ready.
Every client starts with human oversight. The system earns your trust — you decide when to open the throttle.
AI drafts every reply. Your team reviews and approves before anything is sent. Full control, zero drafting time.
High-confidence tickets go out automatically. Edge cases are flagged for review. You catch the important ones — AI handles the rest.
For high-volume, repetitive ticket types where patterns are well-established. Runs 24/7 within your defined rules.
Start small. Upgrade as your ticket volume grows. No setup fees, no long-term lock-in.
Drag the sliders to calculate your automation ROI.
Based on 5 min avg. handling time per ticket · Adjust rate to match your team's cost
If your team answers the same 10 questions every day, Response Agent pays for itself in week one.
Order status, returns, shipping delays, wrong item — automate the 80% that never needs a human.
Route claim responses by type, flag escalations automatically, maintain a full audit trail for compliance.
Booking queries, cancellations, complaints — handled in seconds, in the guest's language.
Password resets, billing questions, feature requests — triage and respond at scale without growing the team.
Book a 20-minute demo. We'll connect your Zendesk, run your real tickets through the system, and show you your automation rate before you commit to anything.
No commitment. Setup takes 20 minutes.