Response Agent uses AI to classify, draft, and route customer replies — automatically. Bilingual (DE + EN), DSGVO-compliant, and built for businesses in Berlin and beyond.
Three steps — no manual triage, no copy-paste, no missed tickets.
A customer submits a support ticket via Zendesk. Response Agent picks it up instantly — no polling delay.
Claude AI reads the ticket, selects the best response template, drafts a personalised reply, and assigns a confidence score.
High confidence → auto-scheduled. Medium → one-click approval. Low → flagged for manual review. You only touch what needs you.
Replies go out within your business hours window. Every action is logged in an immutable audit trail — GDPR-ready.
Every client starts with human oversight. The system earns your trust — you decide when to open the throttle.
AI drafts every reply. Your team reviews and approves before anything is sent. Full control, zero drafting time.
High-confidence tickets go out automatically. Edge cases are flagged for review. You catch the important ones — AI handles the rest.
For high-volume, repetitive ticket types where patterns are well-established. Runs 24/7 within your defined rules.
Start small. Upgrade as your ticket volume grows. No setup fees, no long-term lock-in.
Full details, overage rates & policies → View pricing sheet
Drag the sliders to calculate your automation ROI.
Based on 5 min avg. handling time per ticket · Adjust rate to match your team's cost
If your team answers the same questions every day, Response Agent pays for itself in the first week.
Order status, returns, shipping delays, wrong item received — automate the 80% that never needs a human touch. Works in DE and EN out of the box.
Typical: 400–1,200 tickets/moRoute claim responses by category, auto-flag legal escalation language, maintain a chain-hashed audit trail for every decision. DSGVO-ready.
Typical: 100–500 tickets/moPassword resets, billing questions, feature requests, onboarding queries — triage and respond at scale without growing the support team.
Typical: 200–800 tickets/moBooking queries, cancellation requests, guest complaints — handled in seconds, in the guest's preferred language.
Typical: 300–900 tickets/moBook a 20-minute demo. We'll connect your Zendesk, run your real tickets through the system, and show you your automation rate before you commit to anything.
No commitment. Setup takes 20 minutes.